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Title
Text copied to clipboard!Telephone Salesperson
Description
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We are looking for a telephone salesperson who can effectively communicate with customers over the phone and offer suitable products and services. The role of a telephone salesperson is crucial in achieving the company's sales targets and maintaining and developing customer relationships. The employee must be friendly, persuasive, and able to quickly understand customer needs. Additionally, good stress tolerance and the ability to work purposefully in a fast-paced environment are required. The telephone salesperson's job includes making cold calls as well as servicing existing customers and identifying sales opportunities. A successful telephone salesperson can achieve high sales volumes and positive customer satisfaction.
Responsibilities
Text copied to clipboard!- Receive and make phone calls to potential and existing customers
- Introduce and sell company products and services
- Identify customer needs and offer suitable solutions
- Maintain and develop customer relationships
- Document sales activities and reporting
- Meet and exceed sales targets
- Collect feedback from customers and relay it to management
- Collaborate with other departments to improve customer service
Requirements
Text copied to clipboard!- Previous experience in telephone sales or customer service is an advantage
- Good communication and persuasion skills
- Proficiency in spoken and written Estonian
- Ability to work purposefully and independently
- Good stress tolerance and patience
- Computer skills and familiarity with CRM systems
- Flexibility regarding working hours
- Positive and friendly attitude
Potential interview questions
Text copied to clipboard!- What is your previous experience in telephone sales?
- How do you handle difficult or dissatisfied customers?
- What sales techniques do you use?
- How do you motivate yourself to achieve sales targets?
- Are you willing to work flexible hours?
- How do you document your sales activities?
